Keep Teams Responsive With Engagifii Ally™ Notifications

Workspace admins can configure notification settings for important activity in Engagifii Ally. Email notifications can be enabled from system settings, helping teams receive updates when important events happen.

Admins can also enable Chat Activity Alerts to monitor when members interact with Ally. Alerts can be triggered when a new conversation starts or when every message is sent, depending on how closely the team wants to follow their member activity overall.

Chat activity alerts can also be filtered by department or keywords, so your team receives updates for the topics that matter most. Teams can choose the recipients who should receive alerts and decide whether notifications should be sent in real time or as a digest at regular intervals.

When members request assistance, Engagifii Ally can notify your internal team through real-time escalation alerts. They can also review escalations by department, status, reason, and created date, making it easier to understand where each request belongs and what needs attention.

The notification panel gives your member a clear stream of updates, with a live badge count for new or unread alerts. Each alert can show who needs help, the related topic or department, and when the request came in, helping teams quickly identify items that may need immediate follow-up.

Administrators can also review support activity from the Admin Dashboard, including total conversations, escalation rates, response times, active users, conversation trends, and topics by department. Together, escalations, alerts, and dashboard insights help teams respond faster while understanding broader support patterns over time.